Q. Who is BancTec?
A. BancTec is a national service provider of computer products and related devices used by customers in a wide range of business activities. We are recognized by our business partners for cost effective, high-quality results, and professional service. Our excellent service delivery to desktops, laptops, printers, peripherals, LANs/WANs, and Intel-based servers is the result of an expert staff and an effective management plan dedicated to our business partners. During the past 19+ years, we have improved our management structure, systems, and technical field force to provide incomparable service solutions at the lowest possible prices. From the BancTec perspective, delivering quality services is composed of three key ingredients:
BancTec has demonstrated their flexibility to address our customer's service demands at a very competitive rate, while improving the level of service in all categories. The result of quality service delivery has earned BancTec the reputation for maintaining high customer satisfaction.
Q. Why would my organization see benefits in having BancTec support our PCs and related computer products?
A. BancTec offers a complete solution for servicing your equipment and applications. We offer a single source to cover equipment maintenance, as well as support for equipment installations, moves, adds, and changes (IMACs). We have a national field service organization that is ready to service your IT equipment install base. We offer an immediate, out-of-the box solution for the fast resolution of problems and support to address all of your on-site equipment service needs.
Q. Is BancTec currently supporting equipment like the product installed at my location?
A. BancTec provides service to customers who have computer and network devices from multiple manufacturers. BancTec has established relationships with the full spectrum of original equipment manufacturers (OEMs) keeping us well versed in the support and maintenance of any combination of equipment that our customers may have. BancTec responds to more than 100,000 service calls monthly and has the knowledge, qualified personnel, skills, and extensive geographic coverage to successfully address any of your equipment problems wherever they arise.
Q. What specific services does BancTec support in relation to equipment that is at my site?
A. BancTec offers a complete solution for servicing your equipment and applications. We offer your organization a single source to cover:
Added information about BancTec service offerings is expanded in the question and answers that follow.
Q. What computer equipment can BancTec support?
A. BancTec's qualified field staff repairs virtually all desktops, laptops, notebooks, servers, network devices, and computers related products. BancTec maintains strategic partnerships with many of the well-known computer and printer manufacturers (e.g. Dell, Compaq, Lexmark, HP, etc.) These relationships, arrangements with best-of-breed parts distributors, and real-time logistics and inventory systems create the industry's best on-time spare parts delivery. BancTec dispatches parts to our Customer Engineers (CEs) for on-time, on-site performance of equipment troubleshooting, remedial maintenance, and other support as required by the customer's service level agreement [SLA].
Q. What is BancTec's ability to cover our equipment across the nation?
A. BancTec's approximately 1,650 Customer Engineers (CEs) support all 50 States, 98% of all US zip codes. BancTec augments our field organization by retaining services of select third party providers to support the 2% of US zip codes where we have no presence.
Q. How do I contact BancTec to learn more about their service offerings?
A. BancTec's Website offers a convenient link for you to contact us. BancTec's dedicated account management organization will respond to your request and discuss the services we offer. Visit BancTec on the Web at http://www.bancteccns.com/ and peruse our many technology solutions. Still have questions, then click on "Contact Us" and then click on the appropriate e-mail address. We will talk it from there.
Q. What services does BancTec offer?
A. Services available from BancTec include:
After submitting your project selections you will promptly receive quotation including pricing and scheduling details.
BancTec provides on-site remedial maintenance of all equipment under your agreement. After submitting the equipment problem and any other details regarding your covered equipment you will a phone call to schedule a repair appointment time. Also, should there be questions regarding service charges not currently under contract, they will be addressed at this time.
BancTec Depot Services delivers multi-vendor service even to the component level on many types and brands of notebooks, PCs, file servers, printers, and a wide range of peripheral items. BancTec's depot center is equipped with the tools and diagnostic equipment necessary to repair a variety of equipment both in and out of warranty. In addition to repair, our depot center provides configuration, refurbishment, environmental duplication, staging, and warehousing. After submitting details on your equipment needing depot services, a return e-mail/phone call and quotation will be provided including pricing and scheduling details.
Q. How do I request services from BancTec?
A. Click on "Home Page" and then login and follow the instructions to enter your requirements and arrange for service.
Q. For services completed by the BancTec field organization, how is billing handled?
A. BancTec allows you to bill the requested services to your credit card. All major credit cards are honored including VISA, MasterCard and American Express.
Q. What are the advantages of using BancTec to cover my equipment support requirements?
A. BancTec has several advantages to offer our business partners:
Having the right people in the right place is essential to providing consistent, quality service. BancTec has more than 320 service centers strategically located, allowing us to deliver prompt service directly to all 50 States, Canada, and Puerto Rico.
Q. What justifies my decision to use BancTec as my equipment support provider?
A. BancTec routinely provides cost-effective service solutions:
These solutions enhance our ability to develop and maintain long-term strategic alliances. The average BancTec collaborative business relationship is in excess of 7 years - - some are more than 11 years - - that is counter to the industry averages. In fact, that's longer than many of our competitors have been in business! We consistently improve our ability to perform our core competencies, while successfully implementing and supporting large-scale programs and special projects. BancTec continues to expand our capabilities to accommodate the future needs of our business partners.